LPO News

The barefaced truth is out there to see. India has become the largest business process outsourcing service provider and the trend continues. Free market dynamics have driven enterprise to look for avenues to cut costs and constantly raise standards to keep competition at bay. When it comes to providing quality and cost-efficient solutions, India leads the way. One of the foremost reasons for this is the penetration of technology in the country and awareness of IT, especially among urban youth.

The undersea cable disruption in the first week of February 2008, in the Mediterranean sea which caused large disruption to internet connectivity in the Persian Gulf and in the Indian subcontinent, highlighting the fact that the BPO industry is capable of sustaining itself in exigencies like these. The traffic was swiftly rerouted through the Pacific and the outsourcing industry remained largely unaffected. This disruption also illustrated the need for a robust back up system in place for such blank-outs.

The legal process outsourcing industry remains largely immune from outages like these in the future, since this industry does not require voice connectivity through the internet, and a majority of the work is communicated as text. The large players in the industry, as illustrated above enjoy uninterrupted access to the internet so that work is not disturbed and commitments are met on time.

News sources: [1], [2], [3], [4]